The addresses that reach us
Everyday feedback and general enquiries: [email protected]
Commercial deals, affiliate proposals and press: [email protected]
We aim to respond inside two working days for most threads. If your message concerns a particular page on the site, drop in the URL and lift the exact sentence or figure you're contesting. Providing that context means we can retest and get back to you much more quickly.
| Type of message | Email address | Typical reply time |
|---|---|---|
| General questions, feedback, corrections | [email protected] | 1-2 business days |
| Affiliate, media and partnership requests | [email protected] | 2-3 business days |
| Privacy, data or GDPR requests | [email protected] | Within 30 days as required by law |
What we're happy to help with
- Corrections and updates. Bonus figures, payout speeds and cashier menus shift all the time. Point out anything on the site that no longer matches what an operator is actually offering, and we'll rerun the check and refresh the page.
- Operator submissions. Casinos are more than welcome to put themselves forward for review. The one non-negotiable applies to all of them: verdicts come from our own testing, and neither a place on a list nor a specific score is available to purchase.
- Player experience reports. First-person stories, a KYC ordeal that dragged on for weeks, or a support agent who really did save the day, go straight into our retesting queue and can absolutely move a casino up or down.
What we simply cannot do
A key boundary worth being upfront about: CasinoClaude reviews casinos from the outside but is not an operator. We do not run any player accounts, we never touch player money and we have no ability to intervene in disputes. That means locked accounts, forgotten passwords and stuck cash-outs must all be raised with the casino's own support team. Where an operator will not sort out a legitimate grievance, escalate it to the licensing regulator responsible for that brand.
Concerned about your play?
If gambling is starting to weigh on you or on the people around you, don't sit with it. Our Responsible Gambling page pulls together free and confidential support lines for every country we cover. Adults 18 and over only.